About us and our services

We offer custom-made curtains, curtain supply, custom sofas, sofa repair and upholstery work. All products are made to order. We do not sell ready-made items.
Email: hello@silkara.in
Phone: +91 98184 67442
Address: Ground Floor, Silkara - Bespoke Furnishings, Centrum Plaza, Mehrauli-Gurgaon Rd, next to CRC Building, Sultanpur, New Delhi, Delhi 110030

Eligibility

You must be at least 18 years old and legally able to enter into a contract under Indian law to place an order with us.

Quotes and orders

Prices depend on the type of work, measurements, fabric and customisation. Every order is quoted individually.
A quote is not a confirmed order. An order is confirmed only when you approve the quote, design, fabric and measurements, and we receive the advance payment.
Please check all details in the quote carefully before confirming. Once work begins, changes may not be possible or may cost extra.

Pricing and payment

All prices are in Indian Rupees (INR) and include or show applicable taxes as stated in the quote and invoice.
In most cases, we take an advance of 50% to confirm the order. The balance is due on completion, before delivery or installation, unless agreed otherwise in writing.
Online payments are processed by Razorpay through cards (including international cards), UPI, net banking and wallets. Payment is also subject to Razorpay's terms.
We do not store your card or bank details.
If you pay with an international card, your bank may convert the amount and charge foreign transaction fees. We are not responsible for these charges or for exchange rate differences.
You confirm that the payment method you use belongs to you or that you are authorised to use it. We may cancel orders where we suspect fraud or misuse.

Custom orders, cancellation and refunds

All products and services are custom made. Advance payments are non-refundable once the order is confirmed, except in the cases listed in our Refund and Cancellation Policy, which forms part of these Terms.

Measurements and site visits

Where you give us measurements, we make the product based on them. We are not responsible for errors in customer-provided measurements.
Where our team takes measurements, they are final once you approve them.
You must give us correct access to the site and any information needed for the work.

Fabric, colour and design

Colours and textures may look slightly different on screen, in photos or under different lighting. Fabric may also have small natural variations between batches. We recommend checking physical samples before confirming. Such differences are not defects.

Delivery, installation and timelines

We will tell you the expected completion and delivery time when the order is confirmed. Timelines are estimates and may change due to fabric availability, workload, weather, or events outside our control.
Delivery and installation are done at the address you give us. Please make sure someone is present to receive the goods and allow access for installation.
If delivery or installation cannot be completed because of the customer (for example, wrong address, no access, or repeated rescheduling), extra charges may apply.
Please check the goods at the time of delivery and tell us about any damage within 48 hours.

Sofa repair and upholstery

Repair and upholstery work is done on the furniture you give us. We inspect it and give you a quote before starting.
We are not responsible for existing damage, weak frames, hidden defects, wear and tear, or fabric that breaks or fades because of its age or condition.
Results depend on the condition of the original furniture. Colour or texture may not match old parts exactly.
Please collect repaired furniture within 15 days of being told it is ready. We may charge storage fees after that.

Customer responsibilities

Give correct and complete information.
Do not misuse the Website, try to hack it, or use it for any unlawful purpose.
Follow our care instructions for curtains and furniture.

Intellectual property

All content on the Website, including text, images, logos, designs and the Silkara name, belongs to Silkara Bespoke Furnishings or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written permission. Custom designs we create remain our property unless agreed otherwise in writing.

Limitation of liability

Our liability for any claim relating to an order is limited to the amount you paid us for that order.
We are not liable for indirect or consequential losses, such as loss of income or loss of use.
We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), including natural disasters, strikes, supply shortages, government orders, power or internet failure, or payment gateway or bank issues.
Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or other laws that cannot be excluded.

Website use and availability

We try to keep the Website running smoothly but do not promise it will always be available or free of errors. We may change or stop any part of it without notice. Information on the Website is for general guidance and does not form an offer until a quote is confirmed.

Privacy

Your use of the Website is also covered by our Privacy Policy, which explains how we handle your personal data under the DPDP Act, 2023.

Complaints and grievance redressal

For any complaint about a product, service or the Website, please write to hello@silkara.in or call +91 98184 67442 (Monday to Saturday, 10:00 AM to 7:00 PM). We will acknowledge your complaint within 48 hours and try to resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Governing law and jurisdiction

These Terms are governed by the laws of India. We will first try to settle any dispute through discussion. If it cannot be settled, the courts in New Delhi, India will have exclusive jurisdiction.

Changes to these Terms

We may change these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date. Continuing to use the Website or place orders means you accept the changes. Orders already confirmed will follow the Terms in force at the time of confirmation.

Contact us

Email: hello@silkara.in
Phone: +91 98184 67442
Address: Ground Floor, Silkara - Bespoke Furnishings, Centrum Plaza, Mehrauli-Gurgaon Rd, next to CRC Building, Sultanpur, New Delhi, Delhi 110030