Custom-made orders are non-refundable

Once you confirm your order, approve the design, fabric and measurements, and pay the advance, we buy materials and start work specially for you. These materials and work cannot be resold or reused. So: Advance payments are non-refundable once the order is confirmed. We do not accept returns or exchanges on custom curtains, custom-made sofas, or completed repair and upholstery work. We do not offer refunds for a change of mind, change of colour or design preference, or change in measurements given by the customer.

Cancellation

You may cancel your order before it is confirmed and before we buy materials or begin work. In that case we will refund the amount paid, if any, as described in section 5. Once the order is confirmed and work has started, it cannot be cancelled and the advance will not be refunded. To cancel, email hello@silkara.in or call +91 98184 67442 with your name and order details.

When we will give a refund

We will refund your money in the following cases:
We are unable to deliver or complete your order for any reason on our side.
You were charged more than once for the same order (duplicate payment).
Your payment was deducted but the order was not confirmed (failed transaction). Most of these are reversed automatically by the bank or Razorpay.
We cancel the order before starting the work.

Defects and quality issues

We want you to be happy with our work. If you receive a product or service that is damaged, defective, or clearly different from what was agreed in writing:
Tell us within 48 hours of delivery or installation, by email or phone, with clear photos or a short video.
After checking, we will repair, redo or replace the item at no extra cost.
If we cannot fix the issue, we will refund the amount you paid for that item.
This does not cover normal differences in fabric shade due to screen display or lighting, natural variations in fabric, or damage caused after delivery.

Refund process and timeline

Approved refunds are sent to the original payment method (card, UPI, net banking or wallet). We cannot refund to a different account or method.
Refunds are processed within 5 to 7 working days of approval.
After we process the refund, your bank or card issuer may take additional time to show it in your account.
For international cards, the refund is made in INR through Razorpay. The amount you receive may differ slightly because of currency conversion by your bank. Any bank or foreign transaction fees are set by your bank and cannot be refunded by us.

Failed or pending payments

If money has been deducted but you did not get a confirmation, please wait 24 to 48 hours. Most failed transactions are reversed automatically to the source account within 5 to 7 working days. If not, contact us with your transaction ID and we will help you.

Contact us

For any cancellation or refund query:
Email: hello@silkara.in
Phone: +91 98184 67442
Address: Ground Floor, Silkara - Bespoke Furnishings, Centrum Plaza, Mehrauli-Gurgaon Rd, next to CRC Building, Sultanpur, New Delhi, Delhi 110030